Care+ by AGR

Managed Services that keep you confident and moving

Care+ delivers proactive monitoring, patching, backups, and incident response with clear SLAs and monthly reviews. Reduce risk, increase uptime, and free your team to focus on growth.

Fewer incidents

Stabilise systems with hardening, patching, and 24/7 monitoring.

Faster recovery

Backups with regular recovery tests and documented runbooks.

Clear ownership

Single point of accountability with SLAs and regular reviews.

What Care+ includes

24/7 monitoring

Endpoints, servers, network, and cloud with actionable alerts.

Patching & hardening

OS and application updates with maintenance windows.

Backup & recovery

Policy design, offsite retention, and recovery drills.

Asset & config mgmt

Inventory, baselines, and drift detection.

Endpoint management

AV/EDR, disk encryption, device posture, and remote support.

User support

Friendly helpdesk with clear SLAs and documentation.

Network care

Switching, WiFi, and firewall maintenance and tuning.

Change management

Planned changes with approvals and back out plans.

Security posture

Vuln scanning, least privilege, and incident guidance.

Need an outcome-focused partner?

Schedule a 20 minute discovery call and we will map out the first three steps to stabilise your environment.

Talk to an expert

Care+ tiers

Care+ Essentials

Core monitoring and maintenance for stable operations.

Business hours helpdesk
24/7 monitoring & alerting
Monthly patching window
Daily backups (policy-based)

P1 response: 2 hours | Hours: 9–6 (Mon–Fri)

Care+ Advanced

Stronger security and faster response for critical teams.

Extended helpdesk (Mon–Sat)
EDR + posture baseline
Bi-weekly patching windows
Quarterly recovery drills

P1 response: 1 hour | Hours: 8–8 (Mon–Sat)

Care+ Complete

Ops partnership with SLAs and roadmap alignment.

24/7 on-call for P1
Change advisory & reviews
Monthly security reviews
Runbook + DR test support

P1 response: 30 min | Hours: 24/7 P1, 8–8 others

Need a custom mix? We tailor Care+ to your environment and risk profile.

Onboarding in weeks, not months

Week 1
Discovery, access, and baselining
Week 2
Monitoring, backups, and runbooks
Week 3
Patching cycle + posture baseline
Week 4
SLA review and steady-state
Ongoing
Monthly reviews and improvements

Reporting that builds trust

Monthly SLA performance and ticket metrics
Patch compliance and vulnerability trends
Backup status and recovery test results
Improvement backlog and roadmap alignment

Tooling & integrations

We integrate with your ticketing, identity, and cloud. Typical stack includes monitoring, endpoint management (AV/EDR), backups, and automation aligned to your controls.

Customer outcomes

“We cut major incidents by 60% in the first quarter. AGR now owns our runbooks and keeps the team focused on product work.”
Head of Technology, Hospitality Group

“Monthly reviews are clear and actionable. Patch compliance and recovery tests finally have a predictable cadence.”
IT Manager, Regional Retailer

“The onboarding playbook got us production-ready in four weeks with zero downtime for staff.”
COO, Financial Services Startup

Frequently asked questions

Do you support mixed environments (Windows, Linux, macOS)?

Yes. Care+ supports mixed estates including Windows, Linux, and macOS across on-premises and cloud workloads.

How do you handle after-hours incidents?

Care+ Complete includes 24/7 P1 on-call. Essentials and Advanced can add optional after-hours coverage when needed.

Can we start small and expand later?

Absolutely. Many clients begin with Essentials and layer on additional modules such as security posture or extended support windows as requirements grow.