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Care+ Managed Services
AGR Networks Care+ runs your operations with clear response times, named owners, and transparent reporting. Choose from three service tiers designed to match your business needs.
Core promise
24/7 monitoring
Always-on alert triage with a named duty manager.
Defined SLAs
Response, recovery, and escalation paths in writing.
Evidence ready
Weekly operational reviews and audit-ready reporting.
Care+ Service Tiers
From essential support to enterprise-grade protection, our three-tier approach ensures you get exactly the coverage you need.
Foundational support for growing businesses
Core monitoring and support to keep your IT running smoothly with essential security and backup coverage.
Response Time
4 hours (business hours)
Support Hours
Business hours only
Comprehensive coverage for established operations
Extended monitoring, proactive maintenance, and enhanced security for businesses that depend on reliable IT infrastructure.
Response Time
2 hours (24/7)
Support Hours
24/7 support
Enterprise-grade protection and service
Maximum uptime, security, and accountability with dedicated resources and priority response for mission-critical operations.
Response Time
1 hour (critical), 2 hours (standard)
Support Hours
24/7 priority support
| Feature | Essential | Advanced | Elite |
|---|---|---|---|
| Monitoring Hours | Business Hours | 24/7 | 24/7 Dedicated |
| Response Time (Critical) | 4 hours | 2 hours | 1 hour |
| Help Desk Support | Business Hours | 24/7 | 24/7 Priority |
| Patch Management | Monthly | Proactive | Zero-day |
| Onsite Support | - | As needed | Guaranteed |
| Account Manager | - | Duty Manager | Dedicated |
| Reporting | Monthly | Weekly | Weekly + Quarterly |
| Disaster Recovery | Basic | Planning Included | Advanced with RPO/RTO |
| Compliance Support | - | Reporting Support | Full Audit Support |
Focus areas
Coverage aligned to business-critical operations.
Stable daily operations with accountable response.
Actionable security coverage with clear owners.
Recovery readiness across critical services.
SLA snapshot
Every engagement starts with measurable response and recovery targets tailored to your Care+ tier.
Weekly operational reviews cover incidents, changes, and capacity. Quarterly reviews track risk and improvement plans (included in Advanced and Elite tiers).
Coverage
Scope is defined in writing before onboarding.
Scope controls
Operating model
Designed to minimize transition risk.
Step 01
Baseline architecture, tools, access, and active incidents.
Step 02
Runbooks, escalation paths, and maintenance windows defined.
Step 03
Monitoring, incident handling, and change control executed.
Step 04
Weekly reviews and quarterly risk and capacity updates.
Contact
We respond within one business day with scope questions, access requirements, and a proposed review of your current state to recommend the right Care+ tier for your business.
What you get next