Privacy Policy
Effective Date: October 3, 2025
AGR Networks & Solutions ("AGR Networks," "we," "our," or "us") is committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, share, and safeguard your personal information in compliance with:
- Singapore Personal Data Protection Act (PDPA)
- EU/UK General Data Protection Regulation (GDPR)
- California Consumer Privacy Act (CCPA) & California Privacy Rights Act (CPRA)
- California Online Privacy Protection Act (CalOPPA)
- Other applicable data protection laws
1. Scope of Policy
This Privacy Policy applies to all websites, portals, products, services, and communications managed by AGR Networks. It covers customers, partners, users, vendors, and visitors who interact with our business.
2. Information We Collect
We collect information necessary to provide our services:
Personal Information
- Name, job title, company, email address, phone number
- Billing information and payment details
- Account credentials and security information
Technical Information
- IP addresses, device information, browser details
- Website usage data and analytics
- System logs and security information
Service Information
- IT infrastructure and network configurations
- Support tickets and communication records
- Service usage and performance data
3. How We Use Your Information
We use your information to:
- Provide and maintain our IT, networking, and managed services
- Deliver customer support and technical assistance
- Process payments and manage billing
- Improve our services and develop new features
- Ensure security and prevent fraud
- Comply with legal and regulatory requirements
Communications
- Send service-related announcements and updates
- Provide customer support and respond to inquiries
- Send marketing communications (only with your consent)
- You can unsubscribe from marketing emails at any time
Analytics
- Monitor website performance and user experience
- Analyze service usage patterns and trends
- All analytics data is aggregated and anonymized
4. Legal Basis for Processing
- PDPA: Consent, contractual necessity, or legal obligation.
- GDPR:
- Contract performance
- Legal obligation
- Legitimate interests
- Consent (especially for marketing and cookies)
- CCPA/CPRA: Provide notice at or before collection, honor consumer rights.
- CalOPPA: Display a conspicuous privacy policy and notify users of material changes.
5. User Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a machine-readable format
- Objection: Opt out of marketing communications
- Consent Withdrawal: Withdraw consent for data processing
How to Exercise Your Rights
Contact us to exercise any of these rights:
- Email: help@agrnetworks.com
- Phone: +65 62337788
- Mail: AGR Networks & Solutions, #03-05, 540 Sims Ave, CENTRE 387603
Response Time: We will respond within 30 days of receiving your request.
6. Cookies and Tracking Technologies
We use cookies to:
- Maintain your login session and remember your preferences
- Improve website performance and user experience
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements (with consent)
Cookie Management
You can control cookies through:
- Your browser settings to block or delete cookies
- Our cookie consent banner to choose which cookies to accept
- Industry-standard opt-out mechanisms for advertising cookies
Note: Disabling essential cookies may affect website functionality.
7. Data Sharing and Third Parties
We may share your data with:
- Service Providers: Cloud hosting, email services, payment processors, analytics providers
- Business Partners: Technology vendors and integration partners for service delivery
- Legal Authorities: When required by law or to protect our rights
- Corporate Transactions: In case of mergers, acquisitions, or business restructuring
Important
- We do NOT sell personal data to third parties
- All third parties are bound by strict data protection agreements
- We only share data necessary for legitimate business purposes
8. International Data Transfers
If data is transferred outside Singapore, the EU/EEA, or the U.S., AGR Networks ensures safeguards such as:
- GDPR Standard Contractual Clauses.
- PDPA-approved mechanisms.
- Compliance with CCPA/CPRA where applicable.
9. Data Retention
We retain data only as long as necessary for business purposes or as required by law:
- Customer Data: Duration of business relationship plus 7 years
- Billing Records: 7 years after final payment
- Support Tickets: 3 years after resolution
- System Logs: 1 year for security monitoring
- Marketing Data: Until unsubscribe or 2 years of inactivity
Note: Data may be retained longer if required by law or for legitimate business purposes. You can request early deletion of your data by contacting us.
10. CalOPPA Compliance
As required under CalOPPA, we commit to:
- Displaying this Privacy Policy on our website.
- Clearly communicating updates (with a "last updated" date).
- Allowing users to update their personal information.
- Honoring "Do Not Track" (DNT) browser signals, where applicable.
11. Updates to This Policy
AGR Networks may amend this Privacy Policy from time to time. Any updates will be posted on our website with the updated effective date.
12. Contact Information
For privacy inquiries, requests, or complaints, contact our Data Protection Officer:
13. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we learn that we have collected data from an underage user, we will delete such information immediately.
Parents or guardians who believe their child may have provided information to AGR Networks should contact us promptly at help@agrnetworks.com.
14. Disclaimer and Limitation of Liability
Important Legal Notice
- This Privacy Policy is provided for informational purposes only and does not constitute legal advice
- AGR Networks makes no warranties regarding the accuracy, completeness, or timeliness of this information
- Our liability for any privacy-related matters is limited to the maximum extent permitted by law
- We reserve the right to modify this policy at any time without prior notice
- Users are responsible for reviewing this policy periodically for updates
- Continued use of our services after policy changes constitutes acceptance of the modified terms
- This policy does not create any contractual obligations beyond those explicitly stated
- In case of conflicts between this policy and applicable law, the law shall prevail
