Terms & Conditions of Sale and Services
This document outlines the legally binding terms governing all sales, professional services, support, and deliverables provided by AGR Networks & Solutions (UEN: 53501023X), a business registered in Singapore. These terms are applicable upon acceptance of any quotation, invoice, proposal, or scope of work.
Last updated: 14/04/2025
1. DEFINITIONS
“Client” refers to the individual or entity purchasing products or services from AGR Networks.
“AGR Networks” / “we” / “us” refers to AGR Networks & Solutions.
“Agreement” refers to these Terms & Conditions, together with any related quotation or proposal.
“Deliverables” refer to all goods, services, software, hardware, and documentation provided.
2. SCOPE OF WORK & ACCEPTANCE
All deliverables are strictly limited to the scope stated in the approved quotation, proposal, or sales order.
Any verbal promises, assumptions, or side agreements not documented are not binding.
Client’s approval via email, PO, signature, or partial payment constitutes full acceptance of these terms.
Changes or additions to the scope must be requested in writing and may result in additional costs and timeline extensions.
3. PROJECT MANAGEMENT & IMPLEMENTATION
AGR will assign a project coordinator for end-to-end execution.
The client agrees to provide site access, required information, infrastructure, and coordination with third parties (e.g. ISP, telco, building management).
If delays arise due to the client’s environment, unavailability, or third-party issues, AGR shall not be held liable.
4. PAYMENT TERMS
Payment terms are clearly stated in the quotation. Unless otherwise agreed:
- 50% upfront (upon confirmation)
- 50% upon completion/handover
All invoices are due based on the stated terms (e.g. COD, Net 14, Net 30).
Late payments will attract a 2% per month interest fee.
AGR reserves the right to withhold support, access, and services if payments are overdue.
Title of goods remains with AGR Networks until full payment is received.
4. PAYMENT TERMS
Payment terms are clearly stated in the quotation. Unless otherwise agreed:
- 50% upfront (upon confirmation)
- 50% upon completion/handover
All invoices are due based on the stated terms (e.g. COD, Net 14, Net 30).
Late payments will attract a 2% per month interest fee.
AGR reserves the right to withhold support, access, and services if payments are overdue.
Title of goods remains with AGR Networks until full payment is received.
5. SUPPORT & SERVICE LEVEL AGREEMENT (SLA)
Support coverage (if included or purchased) is defined per project:
Standard SLA:
- Support hours: Mon–Fri, 9:00 AM to 6:00 PM (Singapore Time)
- Support Channels: Email, phone, remote access (on-site if applicable)
- Response times:
- Level 1 (non-critical): Within 1 business day
- Level 2 (degraded): Within 8 working hours
- Level 3 (system down): Within 4 working hours
Inclusions (if specified):
- Hardware replacement (1-to-1 where applicable)
- System reconfiguration
- Built-in firewall management
- Annual health check, system backup, and configuration review
- 2 hours of after-sales technical support post-handover
Exclusions:
- Network cabling, electrical works, ISP issues
- Support for third-party systems not managed by AGR
- Site relocation, equipment moves
- Misuse, tampering, or unauthorised configuration changes
- Natural disasters, acts of terrorism, or force majeure events
6. WARRANTY
- Manufacturer warranty applies for all hardware (typically 1 year unless stated).
- AGR will facilitate manufacturer claims but is not liable for manufacturer delays or failures.
- All warranties are voided in case of tampering, misuse, or unauthorised access to configurations.
- AGR does not provide warranty for client-owned or third-party hardware.
7. INTELLECTUAL PROPERTY & CONFIDENTIALITY
- All configurations, documentation, and systems developed by AGR Networks are proprietary.
- AGR retains ownership of all system templates, diagrams, custom software, and backend structures unless otherwise stated.
- Client data and internal communications are strictly confidential and will not be disclosed unless required by law.
- Parties agree to mutual confidentiality on pricing, internal strategies, technical configurations, and business operations.
8. DATA PROTECTION & COMPLIANCE
AGR Networks complies with:
Singapore’s Personal Data Protection Act (PDPA)
Applicable cybersecurity regulations (Cybersecurity Act 2018, SingCERT practices)
Global data handling norms aligned with GDPR and ISO/IEC 27001 principles where applicable
Client is responsible for ensuring they use the delivered solutions in compliance with their local data protection regulations.
9. LIABILITY & LIMITATIONS
AGR Networks will not be liable for indirect, incidental, or consequential damages including business interruptions, data loss, or revenue loss.
Maximum liability for any claim shall not exceed the value of the affected project/invoice.
AGR does not guarantee uptime or availability for services hosted or managed by third parties (e.g. telco, cloud platforms).
10. TERMINATION
Either party may terminate this agreement with 14 days’ written notice for breach or non-performance.
Any work completed before termination will be invoiced proportionately.
Deposits are non-refundable unless otherwise stated in writing.
11. FORCE MAJEURE
AGR shall not be liable for delays or non-performance due to events beyond its control, including but not limited to acts of God, pandemics, strikes, embargoes, ISP outages, or governmental restrictions.
12. ENTIRE AGREEMENT
These Terms & Conditions, together with any signed quotations or SOWs, form the entire agreement. No other oral or written terms shall apply unless formally added by both parties.
Need Help or Have Questions?
Contact us at:
📧 sales@agrnetworks.com
📞 +65 8917 1167
